These Terms of Service govern your use of Mitto's data analysis platform. By using our services, you agree to these terms.
By accessing or using Mitto's services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not use our services.
These Terms constitute a legally binding agreement between you and Mitto ("Company," "we," "us," or "our"). You represent that you have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.
Mitto provides an AI-powered data analysis platform that enables users to:
We strive to maintain high service availability but do not guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or technical issues. We will provide advance notice of scheduled maintenance when possible.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. Material changes to core functionality will be communicated to users with reasonable advance notice.
To use our services, you must create an account by providing accurate and complete information. You are responsible for:
You must be at least 16 years old to create an account. If you are under 18, you represent that you have parental or guardian consent to use our services.
You may terminate your account at any time through your account settings. We may suspend or terminate your account if you violate these Terms or engage in harmful activities. Upon termination, your access to the services will cease, and we may delete your data in accordance with our data retention policies.
You may use our services for legitimate business, educational, and personal data analysis purposes in compliance with applicable laws and these Terms.
You agree not to:
You are responsible for ensuring that your use of our services complies with all applicable data protection laws, including but not limited to GDPR, CCPA, and other relevant regulations. You must have proper authorization to upload and process any data you submit to our platform.
You retain ownership of all data you upload to our platform. By using our services, you grant us a limited license to process your data solely for the purpose of providing our services to you. This includes:
You own the rights to reports, insights, and visualizations generated from your data using our platform. We do not claim ownership of outputs created from your data.
All intellectual property rights in our platform, including software, algorithms, user interface, and documentation, remain our exclusive property. You may not copy, modify, or distribute our proprietary technology.
We offer various subscription plans with different features and usage limits. Plan details, pricing, and features are available on our pricing page and may be updated from time to time.
Subscription fees are billed in advance on a monthly or annual basis. You authorize us to charge your selected payment method for all applicable fees. You are responsible for:
You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period. We generally do not provide refunds for partial subscription periods, except as required by law or in cases of service unavailability caused by us.
Each plan includes specific usage limits (e.g., analysis credits, storage capacity). Exceeding these limits may result in additional charges or temporary service restrictions. We will notify you when approaching usage limits.
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and protect your information. Key security measures include:
While we implement robust security measures, no system is completely secure. You acknowledge the inherent risks of internet-based services and agree to implement appropriate security measures on your end.
The Mitto platform, including all software, algorithms, designs, text, graphics, and other content, is protected by copyright, trademark, and other intellectual property laws. You may not use our intellectual property without explicit written permission.
You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display any feedback, suggestions, or ideas you provide about our services for the purpose of improving our platform.
Our platform may include or integrate with third-party content or services. Such content remains the property of the respective third parties and is subject to their terms and conditions.
Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, whether express or implied, including but not limited to:
Our AI-powered analysis tools are designed to assist with data interpretation but are not infallible. Results should be reviewed and validated by qualified professionals. We are not responsible for decisions made based on our analysis outputs.
To the maximum extent permitted by law, our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim. We shall not be liable for:
You agree to indemnify, defend, and hold harmless Mitto, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from:
Before pursuing formal legal action, please contact us at support@mitto.ai to attempt to resolve any disputes informally. We are committed to working with you to find mutually acceptable solutions.
Any disputes that cannot be resolved informally shall be resolved through binding arbitration administered by a recognized arbitration organization. Arbitration will be conducted in English and governed by the laws of the jurisdiction where our company is incorporated.
You agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not as part of a class, collective, or representative action.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet failures, or third-party service disruptions.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our company is incorporated, without regard to conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the courts of that jurisdiction.
We may modify these Terms from time to time. Material changes will be communicated to you via email or through our platform at least 30 days before they take effect. Non-material changes may be made without prior notice. Your continued use of our services after changes become effective constitutes your acceptance of the modified Terms.
If you do not agree to modified Terms, you must stop using our services and may terminate your account.
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect. Invalid provisions shall be replaced with enforceable provisions that most closely reflect the original intent.
These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Mitto regarding your use of our services and supersede all prior agreements and understandings.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. All waivers must be in writing to be effective.
If you have any questions about these Terms of Service, please contact us:
We will respond to your inquiry within a reasonable time. For urgent legal matters, please indicate the urgency in your subject line.
Effective Date: These Terms of Service are effective as of July 17, 2025 and apply to all users of the Mitto platform.